Shipping policy
HOW LONG AFTER ORDERING IS MY ORDER SHIPPED? Orders are processed and ship within 2-5 business days and shipping time is 2-5 business days
Personalized items may take 2 additional business days.
WHICH CARRIER DO YOU USE?
We ship most items with USPS or occasionally UPS depending on the product.
HOW LONG DOES IT TAKE TO ARRIVE?
- USA - Within 2-5 business days
- We apologize to other locations but at this time we only ship to USA
I DIDN'T RECEIVE MY ORDER
Please email us: Memories4Gifts@gmail.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order.
CANCELLATION & EXCHANGES
CAN I CANCEL OR CHANGE MY ORDER?
We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.
All custom items are final sale due to its a custom made product and our shop won't be able to resell the item to other customers.
Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.
MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?
Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
CAN I REMAKE MY PURCHASE?
We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of remaking it, please contact our support team for assistance, explaining your reasons for wanting to remaking it. We offer a 30 day remake policy from date of purchase.
MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING
This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.
It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.